Request Information

If you would like to see youur records, please contact the surgery for advice.  Alternatively read our page about getting access to your medical records.

Comments and Suggestions

Our aim is to provide an effective and efficient service to our patients. Should you wish to share your ideas of how to improve our service, or have a specific complaint to make, please address them to the doctor concerned or to our practice manager, Mrs. Sharon Hope, who will be happy to help.

Contact Sharon on 01789 840245.  Alternatively, you may wish to email Sharon.

The Data Protection Act 1998 allows you to find out what information about you is held on computer and in certain manual records. This is known as “right of subject access.” It applies to your health records. If you want to see them you should make a written request to the NHS organisations where you are being, or have been, treated. You are entitled to receive a copy but should note that a charge will usually be made. You should also be aware that in certain circumstances your right to see some details in your health records may be limited in your own interest or for other reasons.

If you would like to know more about how we use your information or if, for any reason, you do not wish to have your information used in any of the ways described please speak to your doctor. 

Some of this information will be held centrally, but where this is used for statistical purposes stringent measures are taken to ensure that individual patients cannot be identified. Anonymous statistical information may also be passed to organisations with
a legitimate interest, including universities, community safety units and research institutions. Where it is not possible to use anonymised information, personally identifiable information may be used for essential NHS purposes. These may include
research and auditing services. This will only be done with your consent, unless the law requires information to be passed on to improve public health.

Everyone working for the NHS has a legal duty to keep information about you confidential

You may be receiving care from other organisations as well as the NHS (like Social Services). We may need to share some information about you so we can all work together for your benefit. We will only ever use or pass on information about you
if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional
circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on.

Anyone who receives information from us is also under a legal duty to keep it confidential

We are required by law to report certain information to the appropriate authorities. This is only provided after formal permission has been given by a qualified health professional. Occasions when we must pass on information include:

  • Notification of new births
  • Where we encounter infectious diseases which may endanger the safety of others, such as meningitis or measles (but not HIV/AIDS)
  • Where a formal court order has been issued

Our guiding principle is that we are holding your records in strict confidence.

© Hastings House Medical Centre 2017
Hastings House Surgery, Wellesbourne - Kineton Road, Wellesbourne, Warwick, CV35 9NF
Little Thatch Surgery, Kineton - Warwick Road, Kineton, Warwick, CV35 0HN
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