Patient Charter

Our practice aim to provide patients with respect, privacy and dignity at all times. This may mean you wish to see a female or male doctor for certain issues. We usually have a good mix of both female and male doctors at both our surgeries on a regular basis to ensure that our patients needs are met.

We aim to work together with you as the patient to obtain the best outcome for you. We ensure that the patients’ opinion and thoughts on their care are listened to and taken into consideration. Should you feel you have concerns over your health or treatment that you are receiving, we are here to listen and take on board your comments. However, if you feel that this has not been the case, please let us know.

We operate a practice complaints procedure as part of an NHS system for handling complaints.

Complaints procedure

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible—ideally within a matter of days or at most a few weeks, because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details or your complaint within 12 months of the incident that caused the problem, or within 12 months of discovering that you have a problem.

Complaints should be addressed to Jennifer Scholefield our Business Manager. Alternatively. You may wish to ask for an appointment with one of the partners of the practice to discuss your concerns. He/she will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.

Hastings House Surgery, Wellesbourne - Rivers Way, Wellesbourne, Warwick, CV35 9RH
Little Thatch Surgery, Kineton - Warwick Road, Kineton, Warwick, CV35 0HN
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