Patient Charter & Privacy

Our practice aim to provide patients with respect, privacy and dignity at all times.

We aim to work together with you as the patient to obtain the best outcome for you. We ensure that the patients’ opinion and thoughts on their care are listened to and taken into consideration. Should you feel you have concerns over your health or treatment that you are receiving, we are here to listen and take on board your comments. However, if you feel that this has not been the case, please let us know.

We operate a practice complaints procedure as part of an NHS system for handling complaints.

Complaints Procedure

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible—ideally within a matter of days or at most a few weeks, because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details or your complaint within 12 months of the incident that caused the problem, or within 12 months of discovering that you have a problem.

Please use our Complaint Form which will be handled by Lucy Jacques, Practice Manager.

Fair Processing of Data & Privacy Notice

Please download and read our fair processing & privacy notice, which includes details about how we use your data to provide the best possible service to you, and how we share your information securely with other NHS providers or specifically contracted third party organisations where this is necessary and legal to do so.

The practice takes its responsibilities as a Data Controller under GDPR very seriously and patients can be confident that we have policies and procedures in place to protect their sensitive data.